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Frequently Asked Questions

Orders and Purchases

No, you can easily buy anything you like without having to register. You simply add the item you want to your cart and go the check-out area where you can pay your products. Making purchases in our online shop is secure. For details on our security measures, please see terms and conditions.
We offer several methods of payment.
We accept Visa, Mastercard, Maestro, Bancontact/MisterCash and Paypal. All transactions are verified and secured through the Ogone Payment system.
Yes! We implemented several security measures.
All payment transactions are verified and secured through the Ogone Payment system. Ogone e-commerce is protected by various firewall systems and SSL 128 bit encryption. As a result, the validity of access rights – at the moment of your payment by bank card – is automatically verified and all information exchanges are encrypted in order to guarantee confidentiality. The exchange of sensitive information – like your credit card number – happens between the client and Ogone e-commerce’s 100% secure site. Vierantwerp or undesired visitors do not have access to this information. At the moment at which your credit card number is recorded, you will no longer be connected to our servers but to the protected servers of Ogone e-commerce. Also, The Ogone e-commerce site and the vierantwerp website are both granted SSL certificates by trusted partners (Verisign and Comodo).
Contact us straight away after you have noticed something is missing from your order. If we still have the item, we'll send it to you, obviously with no extra shipping costs for you to pay. If the item is sold out, we'll transfer the money back to you.
Our prices can change in response to stock, demand from customers or as we are moving on to the end of season. In any of these cases we will not refund the difference.
We have no specific rules about restocking. It may happen, or it may not.
As an authorised online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from VIER Antwerp.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Shipping

As soon as your order leaves our warehouse you will receive an e-mail with a tracking number. From here it should be delivered within the timeframe we advertise. I have received a faulty item/ incorrect item/wrong size. What should I do? If you think you have received a faulty item, please contact us as soon as you can at info@vierantwerp.com. Please attach photos and your comments. Do not send back any items before you have our approval. If by mistake you have received an incorrect item or the wrong size, contact us at info@vierantwerp.com and we'll sort it out immediately for you.
For orders in Belgium and Luxemburg we will have a general shipping price of €5,00 per package. For orders in the Netherlands this will be €10,00. For other European countries this will be €15,00 and for the rest of the world €35,00. All orders over € 150,00 will enjoy FREE shipping when shipped to European countries.
Benelux 2 days after receiving shipping information Rest of Europe 3-5 days after receiving shipping information Rest of the world 6-8 days after receiving shipping information
All items are insured against theft and accidental damage whilst in transit from VIER Antwerp to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Returns and Refunds

If you are not satisfied with your purchase, you have 14 days from the shipped date to return your order to us for an exchange/refund. Items returned must be unworn,in original packaging and in resalable condition. Delivery Charges are non-refundable.
Please Note - In order to process your return or exchange we request that:
- Swimwear and intimate apparel must be returned unworn and with the original packaging and tags in place.
- Shoes must be tried on a carpeted surface until you are certain you are keeping them.
- Items on sale are not to be sent back. We reserve the right to refuse to exchange/refund sale items.
You can simply return (part of) your order by sending it back to us within 14 days after you have received it, for whatever reason, or by coming directly to our shop and return the item there. You can choose whether you want an exchange or a refund. You can open the package and check the content but the product must be returned unused with all labels, hang tags etc attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product''s packaging. Hats and caps must be returned in a box so they don''t get squashed out of shape. When you return something by post, you need to fill in and enclose the return form that you receive each time you place an order. If you have not received one or lose it, please contact us at info@vierantwerp.com. The address is Kammenstraat 66, 2000 Antwerp, Belgium. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return shipping cost. In the case of a faulty item (or any other mistake from our side), we will cover the cost of the shipping. We reserve the right to refuse any return that does not comply to the above listed criteria.
We will refund your payment within 3 weeks after you have sent the goods back to us. Please note that there might be a delay for the money transfer depending on your credit card company. Refunds will only be made if the return complies with our returns policy listed above.
We will not refund any delivery charges, unless you have received a faulty item or in the case we made any kind of mistake.
A soon as your return has been received and checked, we will send you a confirmation e-mail. This process may take 1-3 weeks after you have sent the goods.
You can cancel the purchase of a gift voucher by sending an e-mail to info@vierantwerp.com within 30 minutes after completing the order. We don't accept returns on this.
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